|We hope that you will be pleased with your order but if you're not completely happy with an item, we'll exchange it or give you a refund, provided that you notify us by email within 7 working days from delivery of your order. Items must be returned to us in their original condition and packaging, unworn, and with all labels attached.
Please make sure that knickers etc are tried on over your own underwear. When trying on lingerie please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
There are a few Wicked Tickles items which cannot be returned:
How to return an item:
- Gift cards are non-returnable and cannot be exchanged for cash.
- Body care and beauty products
- Made to measure items
You must notify us by email to email@example.com within 7 working days of receiving your order and we will confirm how to process your return. Returns will not be accepted without prior written notification. Items must be posted to us to us within 14 days from receiving your order and you are responsible for the cost for the return postage. We reserve the right not to issue a refund or exchange if you do not follow this policy.
We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by Recorded Post. We reserve the right not to issue a refund or exchange if you do not follow this policy.
We’ll keep you updated by email on the status of your return, from receipt of the return package in our warehouse to the completion of your replacement order or refund. All email notifications will be sent to the address given on your order at the time it was placed.
Once your return has been received by us, we'll process this as quickly as possible, but please allow up to seven working days to allow time for inspection.
Any refund due will be credited back to the card used to pay for the original order within a maximum of 30 days. Delivery charges will not be refunded in the case of a return. We'll send an automated email confirmation once your refund has left us and is on its way back to your card.
Please allow up to seven days for your return to be processed after confirmation of receipt in our warehouse. If a replacement item is required urgently, you may want to order this separately to avoid any delay.
Return of Faulty Goods
If you feel an item we've sent you is faulty, please email firstname.lastname@example.org. We will ask you to return it to us so that we can investigate the fault, before contacting you again to agree the best resolution.