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Terms and Conditions

Wicked Tickles Lingerie  -  Terms and Conditions

Terms and Conditions

Please carefully read these terms and conditions before using the website, as by using the website you are consenting to be bound by these conditions. 

We reserve the right to change these terms and conditions at any time.  Any changes will take effect from the date that is indicated at the bottom of this page and it is your responsibility to ensure that you have read the most up to date version when using our website.

1. Contracting parties

When you purchase any items through the site (www.wickedtickles.co.uk) you will be contracting with JT Marketing Limited, a limited liability company incorporated in England and Wales under company number 07874982. JT Marketing is referred to in these terms and conditions as “Wicked Tickles”, “we”, “us” or “our“. Our office and trading address is:

Business & Technology Centre (F13)
Bessemer Drive
Stevenage
Hertfordshire
SG1 2DX

Email: enquiries@wickedtickles.co.uk

2. Copyright

Our website design, text, graphics and images are owned by Wicked Tickles or its content suppliers and reproduction of any of these without our prior written permission is strictly prohibited.

3. Access to wickedtickles.co.uk

We endeavour to make the website error-free.  However, due to the nature of the internet, this cannot be guaranteed.  Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.  We will try to keep this to a minimum.

4. Availability

We endeavour to despatch all orders within 3 working days. If an order is likely to be delayed for any reason, we will notify you of the anticipated delivery date.  If an item is out of stock, we will offer an alternative item or provide a full refund.

5. Description

We try to ensure that all of the items shown on the Site are accurately described however slight variations in colour should be expected in respect of clothing and other merchandise.

6. Provision of information

You agree to provide true, accurate and complete information about yourself whenever you register or order any items from us. When you order any items from us you will need to provide us with your name, postal address, email address and credit card details. We will use these details in accordance with our privacy policy.

7. Security Policy

Wicked Tickles uses the latest 128bit encryption technology to keep your personal information safe. We do NOT store credit card information. When making a purchase at Wicked Tickles, you are protected using SSL encryption – the internet standard for secure transactions. If you prefer, you can telephone your order and credit card information to us. Your order information, order history and order tracking are further protected by the combination of your username and password. If you forget your password we will verify your identity and send your password details to the default email account specified in your personal profile.

8. Pricing

Although prices can be displayed in a number of currencies using our currency converters, the final payment will be based on the price in pounds sterling and converted at the prevailing credit card exchange rate. Prices quoted include any VAT that may be due as a result of any order that you make, but are exclusive of delivery charges. In the event that you order an item and the price published on the Site was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price.

9. Payment

You may pay for your order in any of the following ways:

a) online with most major credit and debit cards or PayPal

10. Delivery

We will deliver your order to the address you provide to us when completing the purchasing process so please ensure that this address is correct. We will endeavour to dispatch your order within 3 working days and will notify you if your order will be delayed for any reason. If an item is not held in stock and has a longer delivery timescale, this will be clearly described on the product description.  In certain cases, especially where the order involves specialist or rare items, we rely on certain companies to source product for orders and the delivery of your order may be affected by their delay, howsoever caused. In all cases your order will be delivered within 30 days unless we notify you otherwise. You will be notified of any delivery charges when you place your order.

11. Right to cancel, Returns and Refunds

a) If you wish to amend or cancel an order before it has been despatched, please email enquiries@wickedtickles.co.uk.

b)  If you wish to return an order, you must notify us by email to enquiries@wickedtickles.co.uk within 7 working days of receiving your order and we will confirm how to process your return.  We will not accept returns without prior written notification.  Items must be returned to us within 14 days of receiving your order and you are responsible for return postage.  We cannot be held responsible for returned items lost in transit and we recommend that you send your return back to us by recorded post.  We reserve the right not to issue a refund or exchange if you do not follow this policy.  Any refunds made will be to the credit card/debit card account used to make your order or otherwise by the same medium as the original payment was made.

c)  The cancellation provisions above do not apply to Made to Order products or Body Bare Shavers that have been used. In these cases there is no right to amend or cancel.

d)  If an item is sent to you in error, please return it to us and we will endeavour to send the correct items to you. In such cases we will not charge you for the delivery costs of the replacement items or we can refund the delivery costs associated with the original delivery.

e)  Gift Certificates may be cancelled although an administration fee of £10 or 10% of the value will be charged whichever is the greater. Gift certificates are valid for 12 months from the date of purchase.

f)  Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

12. Customs

When ordering goods from Wicked Tickles for delivery overseas, the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination.  Any additional charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be.  Customs policies vary widely from country to country, so you should contact the local customs office for further information.  Additionally, please note that when ordering from Wicked Tickles, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.  We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

13. Children

Wicked Tickles does not sell products for purchase by children.  If you are under 18, you may purchase from Wicked Tickles only with the supervision of a parent or guardian.

14. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control.  This condition does not affect your statutory rights.

16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.  You agree, as we do, to submit to the non-exclusive jurisdiction of the English Courts.  Your statutory rights are not affected by these terms and conditions.

 

 






 
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